At Plants And Accessories Shop, we want you to be completely satisfied with your gardening purchases. If for any reason you’re not happy with your order, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:

  • Items must be unused and in their original packaging
  • Items must be in the same condition as when you received them
  • Proof of purchase is required (order number or receipt)

Non-Returnable Items

For health and safety reasons, we cannot accept returns on the following products:

  • Flower Seeds, Fruit Seeds & Herb Seeds (opened packages)
  • Fertilizers (all types)
  • Pest & Disease Controls and Insect Controls
  • Plant Disease Controls

These exceptions help us maintain quality standards and comply with agricultural regulations.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Use our template below for faster processing.
  2. Wait for Approval: Our team will review your request and send return instructions within 2 business days.
  3. Package Your Items: Securely pack the items in their original packaging with all accessories.
  4. Ship Your Return: Send the package to our return center at:
    Plants And Accessories Shop
    Returns Department
    1169 East Hopkins Avenue
    Aspen, US 81611
  5. Track Your Return: We recommend using a trackable shipping service and keeping your receipt.

Return Shipping Costs

  • For defective or incorrect items: We’ll provide a prepaid return shipping label.
  • For change of mind returns: Customers are responsible for return shipping costs.

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds are processed within 5-7 business days after we receive your return.
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error.

Exchange Process

For exchanges (subject to availability):

  1. Follow the standard return process above
  2. Include a note specifying the item you’d like to exchange for
  3. We’ll ship your new item once the return is processed

If your exchange item costs more, you’ll need to pay the difference. If it costs less, we’ll refund the difference.

Return Request Template

Use this template when emailing your return request to [email protected]:

Subject: Return Request for Order #[Your Order Number] Dear Plants And Accessories Shop Team, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Details: – Product Name: [Product Name] – Reason for Return: [Reason – e.g., defective, wrong item, change of mind] – Preferred Resolution: [Refund/Exchange for (specify product if exchanging)] I have reviewed the return policy and confirm the item is in its original condition with packaging. Please advise next steps at your earliest convenience. Best regards, [Your Full Name] [Your Contact Number] [Order Date: MM/DD/YYYY]

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us within 48 hours of delivery
  • Include photos of the damaged item and packaging
  • We’ll arrange for a replacement or refund immediately

International Returns

For customers outside the U.S.:

  • Return shipping costs are the customer’s responsibility
  • Customs fees are non-refundable
  • Processing may take additional time for international shipments

For any questions about our returns policy, don’t hesitate to contact our gardening-loving customer service team at [email protected].

Happy Gardening!
The Plants And Accessories Shop Team