Welcome to our FAQ section! We’ve compiled answers to common questions about our gardening essentials to help your green journey flourish. If you don’t find what you’re looking for, our friendly customer care team is always ready to help at [email protected].
About Our Products
What types of gardening products do you offer?
We specialize in premium gardening essentials including:
- Animal controls and pest/disease solutions
- Elevated garden beds and planters (indoor/outdoor)
- Quality seeds (flowers, fruits, herbs)
- Irrigation systems and watering tools
- Fencing solutions and garden structures
- Specialty fertilizers and plant care products
Are your seeds and plants organic?
While we offer many organic options (clearly marked in product descriptions), not all our seeds and plants are certified organic. Each product listing specifies its growing methods and certifications. We prioritize quality and viability in all our living products.
How are plants and seeds packaged for shipping?
Living products are packaged with breathable materials to ensure viability during transit and include planting instructions to get you started immediately upon arrival. We adhere to seasonal shipping restrictions when necessary to protect plant health.
Ordering & Account
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Can I change or cancel my order after placing it?
Orders are processed quickly to ensure timely delivery. If you need to modify or cancel your order, please contact us at [email protected] within 2 hours of placing your order. We’ll do our best to accommodate your request before shipment.
Do you offer wholesale or bulk pricing?
Yes! Garden clubs, landscapers, and commercial growers can email us at [email protected] for special pricing on large orders. Please include details about your organization and projected needs.
Shipping & Delivery
Where do you ship?
We ship globally from our Aspen, Colorado headquarters, excluding some Asian and remote regions. During checkout, our system will confirm if we can deliver to your location.
What are my shipping options?
We offer two convenient options:
- Standard Shipping ($12.95 flat rate): Via DHL or FedEx, arriving in 10-15 business days after dispatch
- Free Shipping (orders over $50): Via EMS, arriving in 15-25 business days after dispatch
How can I track my order?
You’ll receive tracking information via email the moment your package leaves our facility. For Standard Shipping (DHL/FedEx), you can track every step. EMS tracking is available but may have fewer updates.
Do you offer expedited shipping?
Currently, we don’t offer expedited shipping options. Our Standard Shipping via premium couriers is the fastest option we provide to ensure your gardening essentials arrive safely.
Returns & Exchanges
What is your return policy?
We stand behind every product. If any item arrives damaged or doesn’t meet your expectations, you have 15 days from receipt to initiate a return. Please contact our customer care team at [email protected] to begin the process.
Can I return live plants or seeds?
Due to their perishable nature, we cannot accept returns on live plants or seeds unless they arrive damaged or non-viable. Please contact us immediately if you have concerns about living products, and we’ll work with you to cultivate a solution.
How long do refunds take to process?
Once we receive your return, refunds are processed within 5-7 business days. The time it takes for the credit to appear in your account depends on your financial institution.
Product Care & Support
Do you provide gardening advice?
While we’re passionate gardeners, we recommend consulting with local gardening experts for specific advice about your climate and conditions. Our seed packets and plant shipments include basic care instructions to get you started.
What should I do if my plants arrive stressed from shipping?
Some stress is normal after transit. Follow the included care instructions, provide appropriate water and light, and allow 7-10 days for recovery. If plants don’t recover, contact us with photos for assistance.
How should I store seeds if I’m not planting immediately?
Store unopened seed packets in a cool, dark place. For longer storage (several months), place them in an airtight container in the refrigerator. Most seeds remain viable for 1-3 years when stored properly.
Still have questions? Our gardening-loving customer care team is happy to help! Email us at [email protected] or write to us at 1169 East Hopkins Avenue, Aspen, CO 81611 USA.